Increasingly, we’re seeing more demand for integrating Customer Communications Management (CCM) into other enterprise systems. As companies map their buyer’s journey, they are discovering more opportunities to communicate with customers. In the past, we tended to think about how to integrate Customer Communications Management with customer data to enable personalized messaging. Although this is still […]
For direct sales and franchise marketers, identity control and ease of use are keys to growing profits. Brand identity management is critical for companies that sell directly to consumers through distributors and franchisees. Marketing teams invest valuable time and resources to create top-notch content. Creating collateral that features consistent colors, typographic fonts, and design elements […]
Personalized marketing is more effective in a large organization than a corporate-wide generic strategy. However, it is critical that companies deliver a consistent brand message, maintain content quality, and control costs. This is an opportunity for print service providers (PSPs) to offer their corporate customers the best of both worlds. Dispersed enterprises can support the […]
What happens to customer communications when a business faces a crisis? Well we should all know because Covid-19 just taught us this lesson. What happens to CCM during a crisis goes something like this: Customer communications become critical Many more people want to engage in crafting and approving messages There’s a desire to communicate across […]
Customer communications have been at the forefront during the Covid-19 pandemic. Early communications informed customers of what businesses intended to do to adapt to the crisis. Early Covid-19 communications shared changes in business practices and most reassured continuity. As we get further into the crisis, we now need to start thinking about getting back to […]
Getting personal with customers–real personal—requires data. Research proves that companies generate faster rates of revenue growth when they excel at demonstrating customer intimacy. The closer organizations get to each consumer, the bigger the gains reports management consultancy McKinsey & Co. Personalization matters today, perhaps more than ever! The COVID-19 virus and the surge in digital […]
Most organizations have a collection of enterprise software systems that, in many cases, function in silos with no connections to each other. These systems are likely legacy platforms that still do their jobs adequately, but not optimally. This is particularly true of marketing automation, a technology in which companies have been investing for some time. […]
We have a mantra “don’t customize, configure” that’s driven by the sins of CCM’s past. Today we have cloud SaaS configurable CCM. What we know as customer communications management (CCM) arrived in the mid to late 90’s. This is when vendors began producing platforms for mass customization of customer communications. The technology took a big […]
By 2021 most companies are expected to have cloud-first or cloud-only policies according to Gartner. According to a study by the Cloud Security Alliance, 79% of companies receive regular requests from end users each month to buy more cloud applications with file sharing collaboration, and communication at the topping the most requested applications. So, is […]
SiteFlow from Hewlett-Packard is a device-agnostic platform that brings workflow and production automation to printing companies. It also works perfectly with the Tecra AccuConnect™ and AccuLync™ systems to form a complete marketing and production ecosystem. Use the AccuConnect storefront to enable your clients’ field salespeople and marketing teams to build and order materials for their […]