Consumers have many choices in today’s competitive healthcare market, and they are considering every aspect of offerings in their decisions.
One area where healthcare can differentiate is the consumer experience. Anticipating needs and delivering timely and relevant personalized communications is today’s opportunity to set your company apart.
- Member Marketing
- Summary of Benefits
- Explanation of Benefits (EOBs)
- Healthcare Kits
- Medicare Materials
- Correspondence & Statements
- ID Cards
Most healthcare organizations are still working with multiple legacy CCM systems which inhibits their ability to create effective communications. Every change is cumbersome and often requires engaging vendors and developing custom code. This is costly, slows time to market and creates compliance risk.
Quickcoms leading CCM solution lets business users take back control with a configure versus customize approach. Quickcoms powerful business rules engine combined with a visual workflow designer make changes easy and intuitive.
Take control and accelerate digital transformation.
Communicate with customers consistently across multiple channels including print, SMS, e-mail, web portals, and mobile.
80% of healthcare insurer’s have not made transformation progress in omnichannel communications
Quickcoms also supports bi-directional interactive communications with customers.
On-board customers quickly with digital forms pre-populated with known data. Personalize quotes, policy information and welcome kits with customer information and interactive charts, graphs, and sliders.
Increase customer engagement with mobile push notifications. Expedite claims and wow your customers with online claims processing and e-signatures. Tailor, up-sell and cross-sell offers based on customer data.
The production demands of today’s customer communications management make it an ideal cloud solution.
Business environments and state and federal regulatory rules and regulations are constantly changing. You need a CCM platform that can change with them.
Streamline change management using Quickcoms intuitive business rules engine and visual workflow designer.